Info & Returns

Return Policy

We stand behind everything we sell & are committed to bringing you the best products and customer service.

Due to the intimate nature of our products & these unique times, all products are a final sale and cannot be returned of exchanged unless the product is defective. Please contact us within 7 days for an exchange if your product is defective. You can be sure your item is safely packaged & was never in contact with a previous owner.

 This has been an adjustment for our company, we are grateful for your support & understanding. Please email us at bystacy@outlook.com if you have any questions or special circumstances. 

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Additional Info
Canada Post has been experiencing delays & is not guaranteeing any shipping times right now. In order to keep shipping costs as low as possible for you, we do not offer tracking on standard shipping. There is an option to upgrade to express shipping which will include tracking.
 
Due to the delicate nature of natural gemstones, our gua shas are fragile and should be handled with care. We have created a protective pouch designed to protect your stone when not using it which we highly recommend. We choose to only source natural gemstone as other facial tools on the market come with resin filler which is highly flammable & toxic on the skin.